Privacy policy

At ArcShield, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit, use or make a purchase through our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

Who We Are

Trade Name: ArcShield
Email: ArcShield@ThunderSparks.co.uk
Phone: 0330 1220064
Physical Address: 16 Station Road, Billericay, CM12 9DP, United Kingdom

In this policy, references to "ArcShield", "we", "us" and "our" refer to the business operating the ArcShield website.

Information We Collect

We may collect and process personal information that you provide to us or that is generated when you use our website. This may include:

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Order and purchase information

  • Product and service enquiries

  • Payment-related information processed through our secure payment providers

  • Communications and correspondence you send to us

  • Information submitted through contact or enquiry forms

  • Technical information about your device and browser

  • Website usage information, including pages visited and interactions with our website

  • IP address and other information that may be collected through cookies and similar technologies

We may collect this information when you place an order, contact us, submit an enquiry, request project pricing or quotations, create an account, or otherwise interact with our website.

How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfil your orders

  • To arrange delivery of purchased products

  • To process payments through secure payment providers

  • To communicate with you regarding your order or enquiry

  • To respond to requests for project pricing, quotations or product information

  • To provide customer service and support

  • To manage your account where applicable

  • To improve our products, services and website

  • To understand how customers use our website

  • To maintain website security and prevent fraud or misuse

  • To comply with applicable legal, accounting and regulatory requirements

  • To establish, exercise or defend our legal rights where necessary

We will only use your personal information where we have a valid legal basis to do so, including where it is necessary to fulfil a contract, comply with a legal obligation, pursue our legitimate interests, or where you have provided consent where consent is required.

Payments

Payments made through our website are processed using secure third-party payment providers.

We do not store your full payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security procedures.

Sharing Your Information

We may share relevant personal information with trusted third-party service providers where necessary to operate our business and provide our products and services.

These may include:

  • Shopify and associated ecommerce services

  • Payment processing providers

  • Delivery and logistics providers

  • IT, website and hosting providers

  • Analytics and website service providers

  • Professional advisers, such as accountants, legal advisers or insurers

  • Government bodies, regulators, law enforcement agencies or other authorities where we are legally required to do so

We only share information where it is reasonably necessary for the relevant purpose and, where applicable, appropriate safeguards are in place.

We do not sell your personal information to third parties.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that appropriate safeguards are in place and that the transfer is carried out in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for the purposes of:

  • Fulfilling orders

  • Providing customer support

  • Managing customer relationships

  • Maintaining business and financial records

  • Meeting legal, accounting and regulatory requirements

  • Resolving disputes

  • Preventing fraud and protecting our business

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

Cookies

Our website may use cookies and similar technologies to support essential website functionality, improve website performance, provide a better user experience and understand how visitors use our website.

Cookies may be used to:

  • Keep the website functioning correctly

  • Remember certain preferences

  • Improve website performance

  • Understand website traffic and usage

  • Support ecommerce functionality

  • Help us improve our services

You can manage or disable certain cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some parts of our website.

Your Data Protection Rights

Depending on applicable data protection law, you may have rights relating to your personal information.

These may include the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Object to certain processing of your personal information

  • Request restriction of certain processing

  • Request transfer of certain personal information to you or another organisation

  • Withdraw consent where processing is based on your consent

These rights are subject to applicable legal requirements and exceptions.

To exercise your rights or ask a privacy-related question, please contact us using the details below.

Email: ArcShield@ThunderSparks.co.uk
Phone: 0330 1220064
Address: 16 Station Road, Billericay, CM12 9DP, United Kingdom

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to remove the information where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.

Any updated version will be published on this page with the revised Last Updated date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Trade Name: ArcShield
Email: ArcShield@ThunderSparks.co.uk
Phone: 0330 1220064
Address: 16 Station Road, Billericay, CM12 9DP, United Kingdom