Terms of service

These Terms & Conditions govern your use of the ArcShield website and the purchase of products from us. By using our website or placing an order, you agree to these Terms & Conditions.

1. About Us

Trade Name: ArcShield
Email: ArcShield@ThunderSparks.co.uk
Phone: 0330 1220064
Address: 16 Station Road, Billericay, CM12 9DP, United Kingdom

References to "ArcShield", "we", "us" and "our" refer to the business operating this website.

2. Products

ArcShield offers its products subject to the product information, specifications and availability displayed on our website.

Customers are responsible for reviewing the relevant product information and technical documentation to ensure that a product is suitable for their intended application before placing an order.

Technical specifications and installation guidance should be followed in accordance with the relevant product documentation.

3. Product Configurations and Pricing

ArcShield is available for direct purchase in configurations from 1 to 10 Isolators.

The current pricing is:

1 Isolator — £299
2 Isolators — £350
3 Isolators — £449
4 Isolators — £525
5 Isolators — £599
6 Isolators — £699
7 Isolators — £749
8 Isolators — £899
9 Isolators — £950
10 Isolators — £999

All prices are exclusive of VAT unless expressly stated otherwise.

For requirements involving 11 or more Isolators, customers should submit a Request Project Pricing enquiry or contact us directly for a quotation.

4. Orders

Submitting an order through our website constitutes an offer to purchase the selected products. An order is not accepted until we confirm acceptance in accordance with our order process.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

Product information or pricing contains an obvious error
Payment cannot be authorised or processed
Products are unavailable
We reasonably suspect fraudulent or unauthorised activity

If we cancel an order after payment has been taken, any applicable refund will be processed accordingly.

5. Pricing and VAT

All product prices displayed on the website are Ex VAT unless clearly stated otherwise.

VAT, where applicable, and any delivery charges will be calculated or displayed during the order process in accordance with the information provided at checkout.

We reserve the right to update product prices at any time. Changes will not normally affect orders that have already been accepted, except where correction of an obvious pricing error is required.

6. Payment

Payment must be successfully authorised before an order can be processed for fulfilment, unless alternative payment arrangements have been expressly agreed.

Payment processing may be carried out by secure third-party payment providers.

7. Delivery

Delivery is subject to our Shipping & Delivery Policy.

Estimated delivery dates are provided in good faith but may be affected by circumstances outside our reasonable control.

8. Installation and Technical Requirements

Customers should ensure that the product is suitable for their specific application and that all relevant technical specifications and installation guidance are reviewed before installation or use.

Installation should be carried out in accordance with the supplied product documentation and any applicable legal, regulatory, safety and site-specific requirements.

Where specialist knowledge or qualified installation is required, customers should ensure that appropriately qualified personnel are used.

9. Product Information

We aim to ensure that all product descriptions, images and technical information displayed on our website are accurate.

However, website content is provided for general information and product presentation purposes.

Customers should refer to the relevant technical documentation for detailed product-specific information, specifications and installation requirements.

We may correct errors, inaccuracies or omissions on the website, including pricing or product information, where reasonably necessary.

10. Intellectual Property

All website content, including text, branding, graphics, images, logos and other materials, is owned by or used with permission by ArcShield or the relevant rights holders.

Such content may not be copied, reproduced, distributed, modified or used without appropriate authorisation.

11. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such liability cannot legally be excluded or limited under applicable law.

Subject to applicable law, ArcShield shall not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or rights that cannot lawfully be excluded or limited under applicable UK law.

12. Consumer Rights

Nothing in these Terms & Conditions is intended to affect your statutory rights under applicable UK consumer law.

Where applicable, consumers retain all rights and protections provided by relevant UK legislation.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or legal requirements.

The latest version will be published on this website and will apply to future use of the website and purchases made after the updated version becomes effective.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, subject to any mandatory consumer protections that may apply.

15. Contact Us

For questions regarding these Terms & Conditions, our products or your order, please contact us: